MacSailing.net
No support by Navionics !? - Printable Version

+- MacSailing.net (https://macsailing.net/mybb)
+-- Forum: iPhoneSailing.net (https://macsailing.net/mybb/Forum-iPhoneSailing-net)
+--- Forum: Navionics Marine for iPhone (https://macsailing.net/mybb/Forum-Navionics-Marine-for-iPhone)
+--- Thread: No support by Navionics !? (/Thread-No-support-by-Navionics)



- Robert - September 16, 2009

Hi there,
I bought North and East Canada Vers. 3.0 a few days ago (Order MT6TBBJKH) in th German App Store . Although I am a fan of Navionics charts for iPhone (bought Caribien USA, Mediteranian etc
I have to tell you that I asked for refund of the East Canada chart, because there is big big mistake: If you see Overview Nova Scotia
and Newfoundland there is a large Island (approx 100 km wide) between, Northwes from Newfoundland, called Isle de la Magdalena or in English: The Magdalen Islands (see attachment upper right corner at the right side of the red word CANADA)
In your chart you see the Magdalen Islands if you have zoomed out (Overview). But if you zoom in for details the Island is complety lost, disappeared. Since we thought to use this chart in our charter business on Cape Breton with our charter-boats for our clients it is impossible to offer, it is dangerous.
So please solve the problem, send an update or refund the 7.99 Euro as I requested at Apple, they forwarded to Navionics - no reaction from there. Please understand, this is not a little mistake. That`s a NO GO.


- GPSNavX - September 16, 2009

I can't speak for Navionics support, but would recommend you use the Official CHS charts with iNavX (and/or GPSNavX and MacENC). It is my understanding Navionics is not a licensee of the official Canadian cartography. If you provide a lat/lon I am happy to post a screenshot of the official CHS chart.

Reports in Navionics cartography errors can be reported here ..

http://www.navionics.com/ReportAProblem.asp


- Robert - September 18, 2009

Thnks, Expert,
I just got response by Navionics Customer Service : .... I do see what you are viewing as far as the island "disappearing" around the 89KM range. I will explain it better on the report so our Cartography Department has this additional information.
By the way we figured out, that the Island is visible again after zooming in to approx. 6km range. But this is no solution for our clients.

I get no refund but hopefully a soon update.

The Island is here 47.416661°, -61.834039°


- GPSNavX - September 18, 2009

Screen Shot from CHS Region ATL02 ..
http://www.inavx.com/images/screenshots/robertATL02.png

Product Info ..
http://x-traverse.com/product/TD-CHS-RM-ATL02